The hundreds of BPO firms in Bangalore are providing excellent career opportunities in Bangalore, also referred to as the Silicon Valley of India. Business Process Outsourcing (BPO) is the booming business where businesses are contracted to provide customer support, technical support, data entry service amongst many other services to their customers globally. In case you need one or you want to know about BPO firms in Bangalore, this guide will make you see it all in a simple language.
Large corporations of the USA, UK, Australia, and other countries have many BPO companies in Bangalore. They are involved in activities such as responding to customer phone calls, responding to email, handling data and giving technical assistance. BPO business has generated millions of jobs and keeps increasing by the year. Now, we can look at the reason as to why Bangalore has become such a big center of BPO services.
Why Bangalore Is a Major BPO Hub
1. Qualified and trained labor force: Bangalore has many colleges and universities that graduate thousands of graduates annually, thus giving constant availability of young and talented professionals to the BPO companies in Bangalore.
2. Great Infrastructure and connectivity: An office space within the city is of top quality and the internet is high speed, the availability of power and public transport is good and this means that a BPO company in Bangalore can operate 24/7.
3. Population with good English: A majority of the personages in Bangalore have mastered good English that would be crucial in dealing with foreign clients and this is a good place to start a BPO company in Bangalore that caters to the international markets.
4. Government Support and IT-Favorable Policies: The government of Karnataka provides tax incentives and facilitates the promotion of IT and BPO companies and this makes Bangalore an attractive location to most BPO companies to establish their offices in Karnataka.
5. Time Zone Benefit: BPO companies in Bangalore enjoy the benefit of time zone that enables it to offer round-the-clock services to clients in Western countries when they are asleep, thus ensuring business continuity.
Types of BPO Companies in Bangalore
International BPO Companies
In Bangalore, international BPO firms are multinational firms which have branches in other countries. These corporations cater to customers across the globe and generally boast of highly professional workplaces. They have great training programs, good remuneration packages and growth. They are the large centers of companies of the USA, UK and Europe that have established their large centers in Bangalore.
The opportunity to work with international BPO companies in Bangalore exposes the employees to international business practices and international clients.
Domestic BPO Companies
The local BPO firms in Bangalore are Indian firms which mostly cater to its Indian clients. These firms deal with services of Indian companies, banks, telecommunication firms and e-commerce strategists. They know the local languages and how Indian customers behave. The domestic BPO firms in Bangalore are expanding at a significant pace as the Indian firms are out-sourcing their customer service and back office services.
Such companies usually have a more relaxed work-environment and have more knowledge about local festivals and holidays.
MNC BPO Companies
The MNC BPO companies in Bangalore are international companies based in numerous countries. These organizations are of high quality standards, good infrastructure and well-developed training programs. BPO MNC companies are generally better paid, better-benefited, and have more career growth opportunities in Bangalore.
They deal with Fortune 500 organizations and have intricate business processes. The employees have an opportunity to work on international projects and observe the best practices in the industry as observed by experts worldwide.
Startup BPO Companies
Start up BPO companies In Bangalore are new companies that are in the BPO market and are small in size. Such companies tend to be more adaptable, creative and have faster development avenues. The BPO companies that are start-ups in Bangalore might not be occupying large office areas, but they offer a relaxed atmosphere at work and tend to assign more duties to the freshers.
They specialize in niche services such as the management of social media or content moderation or specialized customer service. Startup BPO companies would provide you with a wide range of experience within a short period of time.
Also Read: Startup Companies in Bangalore
Top 10 BPO Companies in Bangalore 2026
1. Connext
Connext is among the top BPO firms in Bangalore that deal with customer care, finance and accounting outsourcing, and call centre services. The company has established a good reputation in terms of its outstanding hiring system and capability to deliver qualified employees on short notice. Having a work force of between 1,000 and 9,999 employees, Connext has done well in service delivery. It is a company that is reputed to develop long-term relationships with their clients and has been rated exemplary in cost-effectiveness.
Key Services:
- Customer Service Outsourcing.
- Finance & Accounting Outsourcing (FAO)
- Back Office Outsourcing
- Call Center Services
- Transaction Management
Website: https://connextglobal.com/
Address: No.47, 3rd Floor, 2nd Main St, Sahakar Nagar, Sector B, Amruthnagar, Bengaluru, Byatarayanapura CMC and OG Part, Karnataka 560024
Phone: 098526 69649
2. Select VoiceCom
Select VoiceCom has a competitive edge over other BPO firms in Bangalore because of its sales outsourcing services and great customer care. This company has an employee population of 1,000 to 9,999 employees, and a team has been making impressive results to its clients. They are applauded to have exceeded expectations and all the reviews indicate that they have exceptional skills of project management and communication. Select VoiceCom is used to assist businesses in making more sales, achieving customer satisfaction and efficiency in business operations.
Key Services:
- Call Center Services
- Customer Service Outsourcing.
- Back Office Outsourcing
- Sales Support
- Technical Support
- Business Process Management.
Website: https://www.selectvoicecom.com
Address: G – 5, Swiss Complex, Racecourse Road, Bangalore – 560002.
Phone: 044 4000 1800
3. Hugo Inc.
Hugo Inc. has been ranked as a leading customer experience (CX) provider in the BPO companies located in Bangalore. The firm focuses on the development of superior customer experience using highly trained staff and sophisticated technology. Hugo Inc. has an enormous number of employees (1,000 to 9,999) which makes it easily applicable to the operations of existing clients. The project management skills and adaptability of the company have been given 100 percent positive response. About 70% of customers point at their amazing cultural compatibility and quality devotion.
Key Services:
- Customer Service Outsourcing.
- Call Center Services
- Back Office Outsourcing
- Customer Experience Management.
- Technical Support
- Quality Assurance
- Process Optimization
Website: https://hugoinc.com/
Address: Shop No. G 18 & 19, Ground Floor, Vittal Mallya Road, Bangalore-560001
Phone: (203) 900-4846
4. ContactPoint 360
ContactPoint 360 is an international customer experience and outsourcing firm and it is one of the best BPO firms in Bangalore. The company specializes in CX, BPO, and digital transformation services and is based in Toronto, Canada, with a vast presence in Bangalore. ContactPoint 360 is known to have 1,000 to 9, 999 employees and has a reputation of quality and flawless integration with the internal teams of clients. Their reviews of the clients mention that they are committed to excellence which resulted in a better score on customer satisfaction and a shorter response time.
Key Services:
- Call Center Services
- Customer Service Outsourcing.
- Back Office Outsourcing
- Digital Transformation
- Customer Experience Solutions.
Website: https://www.contactpoint360.com
Address: A 6, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560095
Phone: 1-844-240-3419
5. Go4customer
Go4customer is one of BPO companies in Bangalore and it is a specialized and specialized call center service provider specializing in providing outstanding customer support services. It has a workforce of 1,000 to 9,999 trained professionals in the inbound and outbound services, client support and compliance training. Over 90 per cent of the reviews by clients compliment their professionalism and flexibility. Go4customer has also demonstrated experience with customer satisfaction with responsive customer service.
Key Services:
- Call Center Services
- Customer Service Outsourcing.
- Market Research
- Inbound Services
- Compliance Training
Website: https://www.go4customer.com
Address: Regional office, near Dairy science college Veterinary college campus, Amarjyothi Colony, Cholanayakanahalli, Hebbal, Bengaluru, Karnataka 560032
Phone: 0120 661 9505
6. Flatworld Solutions
Flatworld Solutions is a flexible business process outsourcing firm and it is also one of the established companies of business process outsourcing in Bangalore. In the variety of services that they provide, call center management, software development, and AI consulting are some of the most common that they provide, having a team of 1,000 to 9,999 employees. About 75 percent of client reviews indicate their good communication skills and delivery of projects in time. The company is commended for being professional and responsive with strong knowledge in various fields.
Key Services:
- Call Center Services
- Tailor-made Software Development.
- AI Consulting
- Power BI Reporting
- Website Development
- Application Administration
Website: https://www.flatworldsolutions.com
Address: 6, Dodda Banaswadi Main Rd, Lakshmamma Layout, Dodda Banaswadi, Bengaluru, Karnataka 560043
Phone: 080051 47456
7. Invensis Inc
Invensis Inc can be identified as one of the BPO firms in Bangalore that has specialized in finance, accounting and back office services. The firm has 1,000-9,999 professionals who are best at data entry, image processing and compliance services. Invensis has had extremely positive reviews with 100 percent of the review showing how efficient and excellent the customer services are. Clients are able to report significant efficiency gains in terms of time savings and an increase in operational efficiency ranging between 37 percent.
Key Services:
- Finance and Accounting Outsourcing (FAO).
- Back Office Outsourcing
- Tailor-made Software Development.
- Data Entry Services
- Image Processing
- Compliance Support
- Document Management
Website: https://www.invensis.net
Address: 34/1, Upkar Chambers, Opp. Vijaya College, R V Road, Basavanagudi, Bangalore, Karnataka 560004.
Phone: +91 80 4110 5990
8. Octopus Tech Solutions
Octopus Tech Solutions is an upscale business in the BPO firms in Bangalore that provides telemarketing, lead generation, and customer support. This middle-size company employs 50-249 staff to provide clients with individual care. Clients have rated the company 100% with 60% of them particularly praising their responsiveness. Octopus Tech Solutions is reputed to be competitive in pricing and make concessions to meet the needs of particular clients.
Key Services:
- Call Center Services
- Customer Service Outsourcing.
- Sales Outsourcing
- Telemarketing
- Lead Generation
- Customer Support
Website: https://www.theoctopustech.com/
Address: Bengaluru, India (69% of employees work here)
Phone: 080 2659 5899
9. LeadStrategus
LeadStrategus is a strategic consulting organization and one of the B2B specialty BPO firms in Bangalore. This company focuses on the demand generation, market research as well as account-based marketing (ABM) and has around 10 to 49 professionals. More than 90 percent of the clients commend their methodologically thorough and customized communication strategies. Their insight into the market and flexibility are valued especially by LeadStrategus. Projects in the company are always within and at times even above the client expectations.
Key Services:
- Sales Outsourcing
- Content Marketing
- Marketing Strategy
- Demand Generation
- Account-Based Marketing (ABM)
Website: https://www.leadstrategus.com
Address: Novel Office, BRIGADE TECH PARK, near ITPL Main Road, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066
Phone: +919845980970
10. Trupp Global
One of the BPO companies in Bangalore that have a strong reputation in business process outsourcing and with a work force of 250-999 employees is Trupp Global. The company is a specialist in data entry, sourcing, indexing and document management services. Their clients are constantly singing their praises on how responsive, efficient, and of quality deliverables they are. Having received 100 percent of the reviews mentioning the great problem solving skills and reasonable prices, Trupp Global developed a good reputation. This flexibility and attention to detail has made them have long term client relationships.
Key Services:
- Back Office Outsourcing
- Moderation of content services.
- Data Annotation Services
- Data Entry
- Document Management
- Indexing Services
Website: https://www.truppglobal.com
Address: 2hm, 201, 2nd Main Rd, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043
Phone: 080 4122 7522
Why BPO Is a Good Career Start for Freshers
1. Required no Special Skills to begin with: The majority of the BPO companies in Bangalore are willing to hire freshers who have the basic skills in English communication and give them full training, which makes it accessible to all persons irrespective of the level of education they have.
2. Constant Pay at the start of the Day: Unlike most other jobs, BPO companies in Bangalore pay you during the training period, which means that one is guaranteed of financial stability even when his or her career is young.
3. Acquire Professional Communication Skills: BPO also teaches you how to talk professionally, dealing with challenging customers as also how to communicate effectively, skills that will be helpful in the rest of your career with any of the BPO firms in Bangalore.
4. Flexible Working Time and Shifts: The BPO companies have various timings of their shifts in Bangalore and you can decide which shift you want that is at morning or evening or at night and at what time you are comfortable.
5. Fast Career Advancement: Fresh graduates make team leaders after 1-2 years on merit at BPO firms in Bangalore and the career growth is much higher as compared to other industries.
BPO Companies in Bangalore – Current Vacancies
1. Customer Service: Most of the Companies in Bangalore, High Demand BPO have customer service representatives who are continuously recruiting fresh customer service representatives to handle the calls, emails and chat, of international and local companies working in different fields.
2. Technical Support Positions Never Closed: There are numerous BPO firms in Bangalore that require technical support executives capable of assisting the customers in software, hardware and internet related problems even with minimal technical expertise.
3. Back Office and Data Entry Work: Non-voice (data entry, document processing, non-vocal back-office jobs) jobs are the most common positions currently being hired by the available BPO companies in Bangalore.
4. Sales and Marketing Roles: There are a number of BPO companies in Bangalore that are expanding their sales department to do outbound calls, generate leads, and market products and services on behalf of the client companies.
5. Increasing Work-from-Home Opportunities: BPO jobs will be more flexible and available than ever before as now opportunities within many BPO companies in Bangalore allow hybrid or full work-from-home.
Salary Expectations in Bangalore BPO Sector
1. Fresher Salary Range (₹15,000-25000 per month): The entry level jobs in the BPO firms in Bangalore are usually around 15,000-25,000 per month, with the international process jobs attracting higher rates on the bracket.
2. Professed Employee Earnings (40,000 to 50,000/month): Once an employee has gained 2-3 years of experience working in BPO firms within Bangalore, then allowed to earn 40,000 to 50,000 monthly, particularly in technical support or specific processes.
3. Team Leader Compensation ( 50,000 to 80,000 per month): BPO firms in Bangalore offer performance incentives and bonuses besides remuneration of between 50,000 to 80,000 per month to team leaders and supervisors.
4. Other incentives and benefits: Performance bonuses, night shift allowances, transportation facilities, health insurance and paid leaves are also provided by most companies in Bangalore that deal with BPO and your overall income will grow significantly.
5. Salary Increases of performance: This is because many BPO firms in Bangalore hold regular performance appraisals (after 6-12 months) and give performance-based salary increment of 10 to 30 percent to good performance.
Conclusion
The BPO firms in Bangalore provide good career prospects to both freshers and the experienced ones. The city has turned out to be the BPO capital of India with hundreds of companies offering employment to lakhs of people. BPO firms in Bangalore are open to anyone whether you are new in the job market or just wish to change the career path. Good salaries, rapid career development, and work experience are also available in the industry. The future of BPO firms in Bangalore is very bright. The need of outsourcing business process operations is on the rise as more companies in the world prefer outsourcing their operations.
In case you are thinking of a career in the BPO industry, it is always better to begin with Bangalore. The BPO firms in Bangalore that are included in this guide are in active hiring and provide excellent working environments. Always do research on every company, interview well and ensure that the company fits your career objectives. Being a diligent worker, you can establish a working merit in the BPO sector.
FAQs
Which are the qualifications required to become a member of BPO companies in Bangalore?
In Bangalore, most of the BPO companies need a minimum of 12 th grade pass and good English communication skills. Graduates receive preference and high salary packages.
Do BPO firms in Bangalore employ freshers?
Yes, BPO firms in Bangalore are actively recruiting freshers throughout the year, and train them fully before allocating them to real projects with clients.
What is the average salary in Bangalore based BPO companies?
Freshers in BPO firms in Bangalore are paid 15000 to 25000 monthly, experienced persons receive 30000 to 50000 a month.
Do BPO firms in Bangalore have night shifts as a compulsory requirement?
BPO companies not everywhere in Bangalore need night shifts. Most of them have day shift processes but global processes usually require workers on night shifts.
What should I do in order to apply to BPO firms in Bangalore?
You may submit applications to Bangalore based BPO companies on their websites, job search sites such as Naukri.com or simply walking into their offices with your resumes.
